FAQs

FAQs

How do I order a product?

Ordering through our website is simple. Click on the product, select the paper stock and quantity you require (remember print is always better value the more you order) and click on the button below the prompt to upload your file. Select your artwork or photo and submit. We accept uploads of up to 50mb. Get in touch if your file is larger.

Which stock should I choose?

This is an individual choice, however our Stocks page offers advice for choosing the right paper.

What format should my artwork be?

We accept these formats – JPEG, PDF, EPS and TIFF. For best results, images should be at least 300dpi at actual size with CMYK colourspace. If your artwork is set up in a different format, such as RGB, then this will automatically convert at the proofing stage which can vary the colour of your artwork. Files are checked by a real person, so if we have any reservation that your image will print poorly we will contact you with advice. For more detailed info see our Supplying Artwork page.

How do I create a digital file from my original artwork?

The quality of a print is only as good as the file uploaded. The best way to digitise an original artwork is to scan on a flatbed scanner at minimum of 300dpi. Some home printers have this function. For larger artwork you may need to find a high street print shop with large format scanning facility. Another alternative is to photograph your artwork, ideally in natural light ensuring focus is as true as possible.

My artwork is not in a standard size that you offer, what happens?

Artwork is set by a member of the team who will use best judgement to position your design. Depending on the style of the artwork we may choose to leave proportional blank space to best fit the design, or crop edges of the design to enable edge-to-edge printing. If you are not happy with the proof please get in touch and we will adjust the artwork until you are.

I'm not sure if my proof looks right – what should I do?

Before you approve the proof please get in touch, decribe the issue and an expert setter will offer advice.